Can Alexa serve customers better? : AI-driven voice assistant service interactions
Suresh Malodia, Alberto Ferraris, Mototaka Sakashita, Amandeep Dhir and Beata Gavurova
| Year of publication: |
2023
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|---|---|
| Authors: | Malodia, Suresh ; Ferraris, Alberto ; Sakashita, Mototaka ; Dhir, Amandeep ; Gavurova, Beata |
| Subject: | Artificial intelligence | Automated service interactions | Conversational commerce | Dual-factor | Human-computer interaction | Voice assistants | Künstliche Intelligenz | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-12-2021-0488 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013542889