Can We Use the Statistical Causality with Sufficient Reliability?

Purpose of this applicative project research (ARRS L5-2329) is the identification and analysis of the key process indicators which significantly contribute to the benefits of the business processes exploitation in the company of Luka Koper, d.d. Beside that is our intention to display the importance of the systematic process approach. With this case study we attempted to get deeper understanding, and to clarify and evaluate the causalities between enablers and results. Long-term framed qualitative and quantitative analyses indicate the benefit of the identificated key processes indicators or Balanced Scorecard (BSC) and their influence on the fulfilment of the strategic directions.