Capturing helpful reviews from social media for product quality improvement : a multi-class classification approach
Cuiqing Jiang, Yao Liu, Yong Ding, Kun Liang and Rui Duan
| Year of publication: |
1-15 June 2017
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| Authors: | Jiang, Cuiqing ; Liu, Yao ; Ding, Yong ; Liang, Kun ; Duan, Rui |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 55.2017, 11/12 (1/15.6.), p. 3528-3541
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| Subject: | social media analytics | helpful quality-related reviews | text classification | multi-class classification | imbalanced data classification | Social Web | Social web | Klassifikation | Classification | Produktqualität | Product quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2017.1304664 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011655303