Chatbot for online customer service : customer engagement in the era of artificial intelligence
Ree Chan Ho
| Year of publication: |
2021
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|---|---|
| Authors: | Ho, Ree Chan |
| Published in: |
Impact of globalization and advanced technologies on online business models. - Hershey, PA, USA : Business Science Reference, ISBN 978-1-7998-7603-8. - 2021, p. 16-31
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| Subject: | Kundenservice | Customer service | Computerunterstützte Kommunikation | Computer mediated communication | Künstliche Intelligenz | Artificial intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/978-1-7998-7603-8.ch002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012516385