Chatbots as a lever to redefine customer experience in banking
Year of publication: |
2018
|
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Authors: | Moysan, Yvon ; Zeitoun, Jade |
Published in: |
Journal of digital banking. - London : Henry Stewart Publications, ISSN 2397-060X, ZDB-ID 2886351-3. - Vol. 3.2018/2019, 3, p. 242-249
|
Subject: | artificial intelligence | chatbot | instant messaging platforms | smart assistant | Künstliche Intelligenz | Artificial intelligence | USA | United States | Branchenentwicklung | Sector development | Beziehungsmarketing | Relationship marketing | Cloud Computing | Cloud computing |
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