Chatbots in complaint handling : the moderating role of humor
Jae Eun Park and Alei Fan and Laurie Wu
| Year of publication: |
2025
|
|---|---|
| Authors: | Park, Jae Eun ; Fan, Alei ; Wu, Luorong |
| Subject: | Chatbot | Complaint handling | Humor | Justice theory | Perceived control | Social presence | Beschwerdemanagement | Complaint management | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-05-2024-0762 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210279