Choosing self-service technologies or interpersonal services : the impact of situational factors and technology-related attitudes
Year of publication: |
2011
|
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Authors: | Gelderman, Cees J. ; Ghijsen, Paul W. Th. ; Diemen, Ronnie van |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 18.2011, 5, p. 414-421
|
Subject: | Selbstbedienung | Self-service | Passagierluftverkehr | Air passenger transport | Flughafen | Airport | Sozialpsychologie | Social psychology | Niederlande | Netherlands |
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