Choosing the best remedy: A methodology for assessment of cost-effectiveness in competing international consumer transaction redress methods

This article defines a methodology that can be used for assessing the cost-effectiveness of competing/alternative international consumer transaction (ICT) redress methods. The intention of this methodology is to reduce, at least to some extent, the subjectivity that would otherwise be involved in such assessment, without necessarily achieving "complete" objectivity. Cost-effectiveness is the ultimate criterion that should be used for assessment of any ICT redress method that could be examined, actual or potential: "can I obtain cost-effective redress in connection with my disputed/failed ICT using any available redress method?" and, "if there are more than one redress methods which are cost-effective, which is the best one?" The ability to assess and possibly rank cost-effectiveness is thus the fundamental objective of the methodology described which involves the use of three evaluation criteria: "cost", "difficulty of enforcement" and "complexity".