Citizens evaluate public services : a critical overview of statistical methods for analysing user satisfaction
Pier Alda Ferrari and Giancarlo Manzi
| Year of publication: |
2014
|
|---|---|
| Authors: | Ferrari, Pier Alda ; Manzi, Giancarlo |
| Published in: |
Journal of economic policy reform. - Abingdon : Routledge, ISSN 1748-7870, ZDB-ID 2276999-7. - Vol. 17.2014, 3, p. 236-252
|
| Subject: | services of general interest | statistical indicators | Rasch models | nonlinear PCA | Eurobarometer data | Öffentliche Dienstleistung | Public services | Statistische Methode | Statistical method | EU-Staaten | EU countries | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
| Extent: | graph. Darst., Kt. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010507978