Clients' help deservingness, crowd situational stress and discretionary decision-making : an experimental study of regulatory street-level bureaucrats in China
Year of publication: |
2021
|
---|---|
Authors: | Lu, Xiaoli ; Xu, Hao ; Wang, Weijie |
Published in: |
International public management journal. - London : Routledge, Taylor & Francis Group, ISSN 1559-3169, ZDB-ID 2029227-2. - Vol. 24.2021, 2, p. 287-312
|
Subject: | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Coping-Strategie | Coping strategy | Bürokratietheorie | Theory of bureaucracy | Entscheidungstheorie | Decision theory | China |
-
Kontraproduktives Arbeitsverhalten bei der Erstellung interaktiver Dienstleistungen
Koch, Eva, (2018)
-
Vital service captivity : coping strategies and identity negotiation
Guillemot, Samuel, (2022)
-
You, Jacqueline Jing, (2023)
- More ...
-
Lu, Xiaoli, (2022)
-
Emergency Management in China : Towards a Comprehensive Model?
Lu, Xiaoli, (2011)
-
Imbalance measurement of regional economic quality development : evidence from China
Liu, Qiang, (2020)
- More ...