Co-production and self-service : the application of Service-Dominant Logic
Year of publication: |
2013
|
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Authors: | Hilton, Toni ; Hughes, Tim |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 29.2013, 7/8, p. 861-881
|
Subject: | Service-Dominant Logic | operant resources | integration | co-production | self-service technology | Selbstbedienung | Self-service | Service-dominant logic | Kundenintegration | Customer integration | Marketingtheorie | Marketing theory | Dienstleistungsmarketing | Services marketing |
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