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ISO 14001: 2015 : an improved tool for sustainability
Fonseca, Luis Miguel Ciravegna Martins da, (2015)
Process assessment and ISO/IEC 15504 : a reference book
Loon, Han van, (2004)
Standards in the services industry
Rothery, Brian, (1997)
ISO 9000 for small businesses : what to do ; advice from ISO/TC 176
(1997)
Quality management systems - requirements
(2000)
The ISO survey of certifications 2005
(2005)