Collaboration, co-operation or collusion? : contrasting employee responses to managerial control in three call centres
Daniel Nyberg and Graham Sewell
| Year of publication: |
2014
|
|---|---|
| Authors: | Nyberg, Daniel ; Sewell, Graham |
| Published in: |
BJIR : an international journal of employment relations. - Oxford [u.a.] : Wiley-Blackwell, ISSN 0007-1080, ZDB-ID 2983-X. - Vol. 52.2014, 2, p. 308-332
|
| Subject: | Callcenter | Call centre | Personalführung | Leadership | KMU | SME | Versicherung | Insurance | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010393904