Combining service blueprint and FMEA for service design
Year of publication: |
2007
|
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Authors: | Chuang, Pao-Tiao |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 27.2007, 1/2, p. 91-104
|
Subject: | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Erfolgsfaktor | Success factor |
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