Commentary essay on "blueprinting the service company - managing service processes efficiently"

Sabine Fließ and Michael Kleinaltenkamp

Year of publication:	2019
Authors:	Fließ, Sabine ; Kleinaltenkamp, Michael
Subject:	customer processes \| Service blueprinting \| service management \| services processes \| supplier procesess \| Dienstleistungsmanagement \| Service management \| Dienstleistungssektor \| Service industry \| Prozessmanagement \| Business process management \| Dienstleistungsmarketing \| Services marketing \| Dienstleistung \| Services \| Lieferantenmanagement \| Supplier relationship management \| Beziehungsmarketing \| Relationship marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Notes:	Kommentiertes Werk nicht im Bestand
Other identifiers:	10.1080/21639159.2019.1622438 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012257899