Commentary: the unintended consequences of digital service technologies
Mark S. Rosenbaum, Gabby Walters, Karen L. Edwards and Claudia Fernanda Gonzalez-Arcos
| Alternative title: | The unintended consequences of digital service technologies |
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| Year of publication: |
2022
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| Authors: | Rosenbaum, Mark ; Walters, Gabby ; Edwards, Karen ; Gonzalez-Arcos, Claudia Fernanda |
| Subject: | Complaints | Digital | Digital services | Digital technologies | Digitalization | Digitization | Public sector | Service failures | Service technology failures | Technology and service | Transformative service research | Digitalisierung | Informationstechnik | Information technology | Technischer Fortschritt | Technological change | Digitale Güter | Digital goods | Dienstleistungssektor | Service industry | Beschwerdemanagement | Complaint management | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Digitale Dienste | Web-based service |
Online Resource
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-03-2021-0072 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407398