Communication and control processes in the delivery of service quality
by Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman
| Year of publication: |
1987
|
|---|---|
| Authors: | Zeithaml, Valarie A. ; Berry, Leonard L. ; Parasuraman, Ananthanarayanan |
| Publisher: |
Cambridge, Mass. : Marketing Service Inst. |
| Extent: | V, 31 S. : graph. Darst. |
|---|---|
| Series: | Report / Marketing Science Institute. - Cambridge, Mass.. - Vol. 87,100 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10004730725