Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence
Eric D. Olson and Heejung Ro
| Year of publication: |
2020
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|---|---|
| Authors: | Olson, Eric D. ; Ro, Heejung |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 61.2020, 3, p. 312-331
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| Subject: | negative online review | company response | justice | social presence | trust | Gerechtigkeit | Justice | Virales Marketing | Viral marketing | Vertrauen | Confidence | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour | Corporate Social Responsibility | Corporate social responsibility | Online-Handel | Online retailing | Online-Marketing | Internet marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965519892902 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012259302