Comparing human-to-human and human-to-AEA communication in service encounters
Year of publication: |
2013
|
---|---|
Authors: | Salomonson, Nicklas ; Allwood, Jens ; Lind, Mikael ; Alm, Håkan |
Published in: |
Journal of business communication : JBC. - Thousand Oaks, Calif. : Sage, ISSN 0021-9436, ZDB-ID 410455-9. - Vol. 50.2013, 1, p. 87-116
|
Subject: | activity-based communication analysis | artificial embodied agents | computer-mediated communication | interpersonal communication | service encounters | Kommunikation | Communication | Interne Kommunikation | Internal communication | Kundenservice | Customer service | Mobilkommunikation | Mobile communications |
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