Comparing the main effects and moderating effects of education among three models in IT service: a quantitative approach
Year of publication: |
2009
|
---|---|
Authors: | Lin, Chieh-Peng ; Ding, Cherng |
Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 43.2009, 4, p. 617-633
|
Publisher: |
Springer |
Subject: | Moderator | Education | Satisfaction | Trust | Relational selling behavior | Service recovery | Relationship quality | Loyalty |
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