Competitive strategy : the link between service characteristics and customer satisfaction
Patti Collett Miles
| Year of publication: |
2013
|
|---|---|
| Authors: | Miles, Patti Collett |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 4, p. 395-414
|
| Subject: | Service quality | Empirical research | Service characteristics | Service stategy | Servicescape | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry | Wettbewerbsstrategie | Competitive strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010228592