Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Rebecca Dolan, Yuri Seo, Joya Kemper
| Year of publication: |
2019
|
|---|---|
| Authors: | Dolan, Rebecca ; Seo, Yuri ; Kemper, Joya |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 73.2019, p. 35-45
|
| Subject: | Value co-creation | Value co-destruction | Complaining | Practice theory | Social media | Social Web | Social web | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.01.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012004632