Complaint management expectations : an online laddering analysis of small versus large firms
Year of publication: |
2009
|
---|---|
Authors: | Henneberg, Stephan C. ; Gruber, Thorsten ; Reppel, Alexander ; Ashnai, Bahar ; Naudé, Peter |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 38.2009, 6, p. 584-598
|
Subject: | Beschwerdemanagement | Complaint management | Lieferantenmanagement | Supplier relationship management | Unternehmensnetzwerk | Business network | KMU | SME | Großunternehmen | Large firm | Vergleich | Comparison | Industrie | Manufacturing industries | Großbritannien | United Kingdom |
-
Silva, Filipe, (2018)
-
Open innovation in Slovenia : a comparative analysis of different firm sizes
Rangus, Kaja, (2013)
-
Stochastic modelling and industrial networks : complementary views of organisational buyer behavior
McCabe, Jim, (2009)
- More ...
-
A cross-cultural comparison of business complaint management expectations
Henneberg, Stephan, (2015)
-
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten, (2010)
-
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C., (2009)
- More ...