Complaint management : interaction between customer and service employee
von Sara Wagner
| Alternative title: | Beschwerdemanagement |
|---|---|
| Year of publication: |
2010 ; [Mikrofiche-Ausg.]
|
| Authors: | Wagner, Sara |
| Subject: | Reklamation | Kundenmanagement | Mikroform |
| Extent: | XXIII, 167 Bl. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Dissertation u.a. Prüfungsschriften |
| Language: | English |
| Thesis: | München, Univ., Diss., 2011 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10009022892