Complaints and perceptions of failure recovery in buffet restaurants : a link to family communication for adolescent customers
Jane Lu Hsu and Vikki Wei-Ting Chiu
| Year of publication: |
2008
|
|---|---|
| Authors: | Hsu, Jane Lu ; Chiu, Vikki Wei-ting |
| Published in: |
Chinese management studies : CMS. - Bingley : Emerald, ISSN 1750-614X, ZDB-ID 2323546-9. - Vol. 2.2008, 4, p. 243-259
|
| Subject: | Gastronomie | Restaurant industry | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Jugendliche | Youth | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Kommunikation | Communication |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003934388