Complaints handling mechanism : a study ón banking Ombudsman scheme
Year of publication: |
2017
|
---|---|
Authors: | Singh, Kiran |
Published in: |
The Indian journal of economics. - Prayagraj (India) : Department of Economics and Commerce, ISSN 0019-5170, ZDB-ID 218230-0. - Vol. 97.2017, 386, p. 457-472
|
Subject: | Beschwerdemanagement | Complaint management | Bank | Ombudsmann | Ombudsman | Verbraucherschutz | Consumer protection |
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