A comprehensive roadmap for connecting industry 4.0 technologies to the basic model of collaborative planning, forecasting, and replenishment (CPFR)

The search for competitiveness has led organizations to recognize the importance of implementing collaborative methods. In this context, Collaborative Planning, Forecasting, and Replenishment (CPFR) seek to relate customer demands to replenishment needs throughout the supply chain. The literature points to implementation difficulties, such as trust between partners and commitment, and to overcome these difficulties, the digital technologies of Industry 4.0 are emerging as an essential support. This paper aims to research the applicability and contribution of Industry 4.0 digital technologies to the CPFR, considering each stage of the CPFR. A systematic literature review identified an unexplored gap: the use and contribution of Industry 4.0 digital technologies to the functioning of the CPFR. Considering the sequence of the CPFR stages and their dependence on each other, a roadmap can be developed for using Industry 4.0 digital technologies in each stage of the CPFR. It was, therefore, possible to create a roadmap indicating, based on current literature, which Industry 4.0 digital technologies can enhance SCM at each stage of the CPFR. This roadmap has two significant contributions: (i) to guide companies in prioritizing the implementation of these technologies in support of supply chain objectives and (ii) to serve as a basis for further empirical studies, highlighting the development of this roadmap through its application in real situations.