Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings

Hyun Sik Kim, Jun Youb Lee, Suna La, Beomjoon Choi

Year of publication:	2018
Authors:	Kim, Hyun Sik ; Lee, Jun Youb ; La, Suna ; Choi, Beom Joon
Subject:	critical incident technique \| customer-to-customer encounter quality \| customer-to-customer hedonic quality \| customer-to-customer normative quality \| customer-to-customer utilitarian quality \| Dienstleistungsqualität \| Service quality \| Produktqualität \| Product quality \| Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Beziehungsmarketing \| Relationship marketing

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1002/mar.21099 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011970135

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