Configuring the effect of multidimensional retail service quality and perceived value on customer loyalty towards retailers in Malaysia : mediated by customer satisfaction and trust
A.K.M. Ahasanul Haque, Naila Anwar Chowdhury and Suharni Maulan, Md Asadul Islam, Md Atiqur Sarker
| Year of publication: |
2023
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|---|---|
| Authors: | Ahasanul Haque ; Chowdhury, Naila Anwar ; Suharni Maulan ; Md Asadul Islam ; Md Atiqur Sarker |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 46.2023, 4, p. 492-519
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| Subject: | customer loyalty | satisfaction | trust | retail service quality | perceived value | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Malaysia | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2023.136121 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015062924