Confront, accept or reinterpret? : coping mediation effects on attribution in cloud service failure
Sigi Goode
| Year of publication: |
2020
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|---|---|
| Authors: | Goode, Sigi |
| Published in: |
Journal of organizational computing and electronic commerce. - New York, NY : Routledge, Taylor and Francis Group, ISSN 1532-7744, ZDB-ID 2008078-5. - Vol. 30.2020, 4, p. 335-360
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| Subject: | Attribution | cloud computing | coping | service | Cloud Computing | Cloud computing | Dienstleistungsqualität | Service quality | IT-Dienstleister | IT service provider | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | Beschwerdemanagement | Complaint management | Innovationsakzeptanz | Innovation adoption | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10919392.2020.1790984 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012414789