Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Bee-Lia Chua, Sanghyeop Lee and Heesup Han
| Year of publication: |
2017
|
|---|---|
| Authors: | Chua, Bee-Lia ; Lee, Sanghyeop ; Han, Heesup |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 6, p. 1658-1683
|
| Subject: | Involvement | Perceived price | Customer loyalty | Affective satisfaction | Cruise line | Previous experience | Kreuzfahrt | Cruise | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Urlaubsverhalten | Holiday behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2015-0452 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011732274