Consequences of forcing consumers to use technology-based self-service
Machiel J. Reinders; Pratibha A. Dabholkar; Ruud T. Frambach
| Year of publication: |
2008
|
|---|---|
| Authors: | Reinders, Machiel J. ; Dabholkar, Pratibha A. ; Frambach, Rudolf T. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 2, p. 107-123
|
| Subject: | Dienstleistungssektor | Service industry | Technischer Fortschritt | Technological change | Automat | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003776093