Consumer lying behavior in service encounters
Hannah Snyder, Lars Witell, Anders Gustafsson, Janet R. McColl-Kennedy
| Year of publication: |
2022
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|---|---|
| Authors: | Snyder, Hannah ; Witell, Lars ; Gustafsson, Anders ; McColl-Kennedy, Janet R. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 141.2022, p. 755-769
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| Subject: | Consumer lying behavior | Critical incident technique | Deviant behavior | Service encounter | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Verhaltensökonomik | Behavioral economics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.11.075 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013168018