Consumer misbehaviour during professional service encounters
|Year of publication:||
|Authors:||Keeffe, Dominique Alexi|
Queensland University of Technology
|Subject:||consumer misbehaviour | dysfunctional customer behaviour | deviance | services marketing | professional services | social exchange theory | affective events theory | psychological contract theory | perceived justice | emotion | critical incident technique | Rasch modelling | structural equation modelling | experimental design|
|Type of publication:||Book / Working Paper|
|Type of publication (narrower categories):||Thesis|
Keeffe, Dominique Alexi (2010) Consumer misbehaviour during professional service encounters. PhD thesis, Queensland University of Technology.
Greer, Dominique A., (2014)
Greer, Dominique A., (2015)
Fong, Lawrence Hoc Nang, (2017)
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