Consumer perspectives on interventions to combat fraudulent product returns in omnichannel fashion retail
Eugenio Felipe Merlano, Regina Frei, Danni Zhang, and Ekaterina Murzacheva and Steve Wood
| Year of publication: |
2024
|
|---|---|
| Authors: | Merlano, Eugenio Felipe ; Frei, Regina ; Zhang, Danni ; Murzacheva, Ekaterina ; Wood, Steve |
| Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 1758-664X, ZDB-ID 2032079-6. - Vol. 54.2024, 10, p. 969-1001
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| Subject: | Multichannel retail | Omnichannel retail | Product returns | Returns fraud | Returns policy | Multikanalvertrieb | Multichannel strategy | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenservice | Customer service | Textilhandel | Textile distribution | Beziehungsmarketing | Relationship marketing | Vertriebsweg | Distribution channel | Betrug | Fraud | Beschwerdemanagement | Complaint management | Kundenanalyse | Customer analysis | Marketingmanagement | Marketing management | Mode | Fashion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-02-2024-0082 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015198507