Consumer reactions to chatbot versus human service : an investigation in the role of outcome valence and perceived empathy
Dmitri G. Markovitch, Rusty A. Stough, Dongling Huang
| Year of publication: |
2024
|
|---|---|
| Authors: | Markovitch, Dmitri G. ; Stough, Rusty A. ; Huang, Dongling |
| Subject: | Anthropomorphic | Attribution theory | Chatbot | Chatbot appearance | Empathy | Humanoid | Emotion | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103847 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015099012