Consumer response to anthropomorphism of text-based AI chatbots : a systematic literature review and future research directions
Angela Greilich, Kerstin Bremser, Kirsten Wüst
| Year of publication: |
2025
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|---|---|
| Authors: | Greilich, Angela ; Bremser, Kerstin ; Wüst, Kirsten |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 49.2025, 5, Art.-No. e70108, p. 1-22
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| Subject: | AI | anthropomorphism | artificial intelligence | chatbots | consumer behavior | systematic literature review | Konsumentenverhalten | Consumer behaviour | Bibliometrie | Bibliometrics | Künstliche Intelligenz | Artificial intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.70108 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015456377