Consumer rights or unethical behaviors : exploring the impacts of retailer return policies
Year of publication: |
2022
|
---|---|
Authors: | Chang, Hsiu-Hua ; Yang, Ting-Shan |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 64.2022, p. 1-9
|
Subject: | Consumer behavior | Fraudulent return | Moral intensity | Moral judgment | Moral reasoning | Return policy | Konsumentenverhalten | Consumer behaviour | Ethik | Ethics | Einzelhandel | Retail trade | Unternehmensethik | Business ethics |
-
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali, (2018)
-
Chang, Hsiu-Hua, (2021)
-
Gupta, Shruti, (2016)
- More ...
-
Consumers’ perceptions regarding questionable consumption practices in China
Chang, Hsiu-Hua, (2019)
-
Consumer Personality and Green Buying Intention: The Mediate Role of Consumer Ethical Beliefs
Lu, Long-Chuan, (2015)
-
Chang, Hsiu-Hua, (2014)
- More ...