Consumers' complaints : causal attribution and moral emotions in service failures
Lude Marieta Gonçalves dos Santos Neves, Fabio Iglesias
| Alternative title: | Reclamações de consumidores : atribuição causal e emoções morais em falhas de serviço |
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| Year of publication: |
2022
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| Authors: | Neves, Lude Marieta Gonçalves dos Santos ; Iglesias, Fabio |
| Published in: |
Consumer behavior review : CBR. - Recife : Universidade Federal de Pernambuco, ISSN 2526-7884, ZDB-ID 2919711-9. - Vol. 6.2022, 1, Art.-No. e-251446, p. 1-12
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| Subject: | Consumer behavior | Educational services. | Service failures | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Emotion | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
freely available
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in portugiesischer Sprache |
| Other identifiers: | 10.51359/2526-7884.2022.251446 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012886158