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Understanding the evolution of flexible supply chain in the business-to-business sector : a resource-based theory perspective
Tiwari, Manisha, (2024)
Design resilience in the fuzzy front end (FFE) context : an empirical examination
Alblas, Alex, (2015)
Process improvement in humanitarian operations: an organisational theory perspective
Larson, Paul D., (2018)
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui, (2012)
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
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Reflections on context in service research
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