Continual process improvement for itil service operations : a lean perspective
Nikolaus Obwegeser, Daniel T. Nielsen, and Nicklas M. Spandet
| Year of publication: |
2019
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|---|---|
| Authors: | Obwegeser, Nikolaus ; Nielsen, Daniel T. ; Spandet, Nicklas M. |
| Published in: |
Information systems management. - London [u.a.] : Taylor & Francis, ISSN 1934-8703, ZDB-ID 2069986-4. - Vol. 36.2019, 2, p. 141-167
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| Subject: | Information technology infrastructure library | information technology service management | lean | process improvement | Informationstechnik | Information technology | Lean Management | Lean management | Prozessmanagement | Business process management | Lean Production | Lean production | Qualitätsmanagement | Quality management | IT-Dienstleister | IT service provider | Dienstleistungsmanagement | Service management | IT-Management | IT management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10580530.2019.1587576 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199433