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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha, (2023)
The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts
Kumar, Pritosh, (2023)
You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò, (2023)