Controlling outsourced service delivery : managing service quality in business service triads
Jos van Iwaarden and Wendy van der Valk
| Year of publication: |
2013
|
|---|---|
| Authors: | Iwaarden, Jos van ; Valk, Wendy van der |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 9, p. 1046-1061
|
| Subject: | business services | service triads | service quality | service delivery | control | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services | Outsourcing | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009793758