Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Samantha Gibson, Maxwell K. Hsu, Xing Zhou
| Year of publication: |
2022
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|---|---|
| Authors: | Gibson, Samantha ; Hsu, Maxwell K. ; Zhou, Xing |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-14
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| Subject: | Convenience stores | Customer satisfaction | Hedonic customer experience | Revisit intentions | Store image | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Nachbarschaftsladen | Convenience store | Dienstleistungsqualität | Service quality | Lebensmitteleinzelhandel | Food retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366306