//-->
The generalized c/μ rule for queues with heterogeneous server pools
Long, Zhenghua, (2024)
Dynamic scheduling of multiclass many-server queues with abandonment : the generalized cμ/h rule
Long, Zhenghua, (2020)
Fluid models of bilateral matching queues with time-varying arrivals
Xu, Jin, (2026)
Routing and staffing in customer service chat systems with generally distributed service and patience times
Virtual allocation policies for many-server queues with abandonment
Long, Zhenghua, (2019)