Corporate apologies are effective because reform signals are weighted more heavily than culpability signals
Matthew J. Hornsey, Cassandra M. Chapman, Stephen La Macchia, Jennifer Loakes
| Year of publication: |
2024
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|---|---|
| Authors: | Hornsey, Matthew J. ; Chapman, Cassandra M. ; La Macchia, Stephen ; Loakes, Jennifer |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 177.2024, Art.-No. 114620, p. 1-11
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| Subject: | Apologies | Organizational transgressions | Scandal | Trust repair | Vertrauen | Confidence | Signalling | Firmenimage | Corporate reputation |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114620 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014550959