Corporate culture and firm performance : a service-oriented perspective
Vania Vigolo, Angelo Bonfanti, Pierpaolo Magliocca, Kristine Kirakosyan
| Year of publication: |
2016
|
|---|---|
| Authors: | Vigolo, Vania ; Bonfanti, Angelo ; Magliocca, Pierpaolo ; Kirakosyan, Kristine |
| Published in: |
International journal of managerial and financial accounting. - Olney, Bucks. : Inderscience Publ., ISSN 1753-6715, ZDB-ID 2458817-9. - Vol. 8.2016, 2, p. 109-123
|
| Subject: | corporate culture | customer satisfaction | customer service | customers' needs | firm performance | hospitality management | luxury hotel managers | service expectations | service orientation | service quality management | Dienstleistungsqualität | Service quality | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011643411