Correcting for scale perception bias in tourist satisfaction surveys
Year of publication: |
2013
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Authors: | Araña, Jorge E. ; León, Carmelo Javier |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 864377-5. - Vol. 52.2013, 6, p. 772-788
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Subject: | anchoring vignettes | tourist satisfaction surveys | scale bias | tourism demand | Kundenzufriedenheit | Customer satisfaction | Systematischer Fehler | Bias | Tourismus | Tourism | Urlaubsverhalten | Holiday behaviour | Messung | Measurement | Zufriedenheit | Satisfaction | Internationaler Tourismus | International tourism | Wahrnehmung | Perception | Nachfrage | Demand |
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