CPAN chart : a novel customer perception analysis system using natural language processing and attribute control charting
Shubham T. Kakde, Sayak Roychowdhury, Akshay Tanaji Bhosale, and Jhareswar Maiti
| Year of publication: |
2024
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|---|---|
| Authors: | Kakde, Shubham T. ; Roychowdhury, Sayak ; Bhosale, Akshay Tanaji ; Maiti, Jhareswar |
| Published in: |
IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society. - New York, NY : IEEE, ISSN 1558-0040, ZDB-ID 2021741-9. - Vol. 71.2024, p. 7609-7622
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| Subject: | Control chart | customer review analysis | digital transformation | machine learning (ML) | natural language processing (NLP) | sentiment analysis (SA) | statistical quality control | topic modeling (TM) | Statistische Qualitätskontrolle | Statistical quality control | Qualitätsmanagement | Quality management | Künstliche Intelligenz | Artificial intelligence | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2024.3375883 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015414452