Creating a hospitable hospital : how colors, music, and scent in the servicescape reduce rumination and enhance the patient waiting experience
Gaël Bonnin, Alain Goudey
| Year of publication: |
2025
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|---|---|
| Authors: | Bonnin, Gaël ; Goudey, Alain |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 128.2025, Art.-No. 104155, p. 1-14
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| Subject: | Emotions | Multisensory stimulation | Negative repetitive thinking | Negative services | Rumination | Service experience | Servicescape | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Emotion | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Musik | Music |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104155 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015375711